About the Guest – Danny Tomsett
Danny Tomsett is the founder and CEO of UneeQ. He founded the company in 2009. It was originally called FaceMe and was focused on video chat with humans for customer service. The idea was ahead of its time. Several years ago the company shifted to the virtual human solution at a time when conversational AI and visual rendering techniques were just coming into their own.
UneeQ today is one of the leaders in software for creating virtual humans for customer contact centers, marketing, and other applications. The company may be best known for its digital Einstein virtual human which you can interact with.
Episode Summary
Prepare yourself for an eye-opening journey into the fascinating world of digital humans. For episode 2, we’re fortunate to have Danny Tomset, the visionary CEO and founder of UneeQ, as our guide. We kick off the conversation by dissecting the concept of digital humans, moving beyond the realm of movies and gaming to expose their present form powered by AI. Listen closely as we relate our firsthand experiences with implementing a digital human in the mortgage space, offering a glimpse into the uncanny ability of these AI personas to mimic our behaviors and looks while surpassing traditional chatbots in their capacity for knowledge and expertise.
Our conversation with Danny takes an inspiring turn as we delve into UneeQ’s mission of using digital human technology as a force for good. We touch upon their innovative projects like the creation of a digital Einstein, hosting daily quizzes, and a digital healthcare character. We further spotlight the transformative role digital humans can play in breaking down language barriers, with the potential to comprehend over 70 languages! This holds profound implications for bridging communication gaps in underserved communities.
Finally, we navigate the exciting future of digital experiences. Reflecting on the potential impact of digital humans on the brand-customer relationship, we underline the necessity for emotional connection and trust. As our world inches closer to a metaverse reality, Danny imparts his insights on how brands can gear up for this impending shift. This episode promises to be a thrilling ride through the realms of advanced technology, empathy, and consumer engagement.